Now showing items 1-2 of 2
Using the servqual model to evaluate the impact of the public service reforms in the provision of primary health care in Botswana
(Routledge, www.routledge.com, 2010-09)
The health sector is pivotal to any national development initiative; hence, Botswana has taken seriously the principle of primary health care as contained in the the Alma-Ata declaration of 1978. As a demonstration of ...
Linking firm and managers' characteristics to perceived critical success factors for innovative entrepreneurial support
(Emerald Group Publications, www.wileyinterscience.com, 2010)
This paper aims to examine perceived critical success factors (SCFs) affecting the performance of small to medium sized enterprises (SMEs) and their relationships with firm characteristics. The paper also seeks to investigate ...