Browsing Management by Subject "Quality culture"
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The moderating impacts of business planning and firm size on total quality management practices
(Emerald; http://www.emeraldinsight.com/0954-478x.htm, 2003)Total quality management (TQM) research has concentrated on large firms. Little has been done on the TQM practices of small- to medium-sized enterprises (SMEs), particularly in developing countries. This paper investigates ...