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Using the servqual model to evaluate the impact of the public service reforms in the provision of primary health care in Botswana
(Routledge, www.routledge.com, 2010-09)
The health sector is pivotal to any national development initiative; hence, Botswana has taken seriously the principle of primary
health care as contained in the the Alma-Ata declaration of
1978. As a demonstration of ...