Strategic human resource development in public libraries in Botswana
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Purpose – The broad objective of this study was to present a model for strategic human resource management through an effective staff performance appraisal system in Botswana Public Libraries in order to enhance the provision of delivery of information services. Design/methodology/approach – This paper presents and discusses the partial findings of the study, which were revealed in an attempt to provide a strategic human resource management model for public libraries in Botswana. Public libraries aid the public as a whole, and they often lack funds and human resources. It is because of these constraints that the study was embarked on by the author. Findings – From an empirical investigation the main critical qualities required to provide efficient public library services were revealed as: enthusiasm, positive attitude, innovative thinking, commitment. The other staff related and motivational issues were identified as: a sense of achievement, a feeling of self-worth, job-security, staff recognition, status, career development, good salary, effective communication, job satisfaction, delegation of authority, clear job description, performance feedback, conducive working environment. Some other strategic management issues were acclaimed as: organisational culture, transformational leadership, employee recognition and reward systems, performance measurement system, productivity improvement, and customer orientation. Originality/value – This paper recommends a strategic human resource management model for the public libraries in Botswana, which may assist in enhancing the provision of library services to fulfil the aims of the Botswana National Library Service (BNLS) more efficiently and facilitate the strategic plan process of BNLS which is currently working on its strategic plan and human resource strategy.