Linking environmental scanning to total quality management through business planning
PublisherJournal of Management Development; Emerald Group Publishing Ltd; www.emeraldinsight.com/0262-1711.htm
MetadataShow full item record
This paper investigates the relationship between scanning and planning, planning and TQM practices, and scanning and TQM practices by collecting primary data from 54 small and medium-sized enterprises (SMEs) through questionnaire in the Republic of Botswana. Being explanatory in nature, the study used only descriptive statistics to analyze the data and indicate the nature and direction of the relationship. The study found a statistically significant relationship between scanning and planning; and between planning and TQM practices. However, scanning is indirectly related to TQM and has a moderating impact on TQM practices. Important implications of the findings for practitioners, future research and SME support agencies are also provided.