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  • Impact of culture on the application of TQM in the construction industry in Botswana 

    Ngowi, A.B. (MCB University Press; Emerald Publishing Group Ltd; http://www.mcbup.com/research_registers/quality.asp, 2000)
    Total quality management (TQM) as an integrated approach to management that represents a holistic management philosophy, rather than a series of techniques, is embedded with cultural values and assumptions that are consistent ...